RaRa Mart is a multi-vendor e-commerce platform where you can buy a wide range of products from various local vendors. We offer a convenient, secure, and seamless shopping experience, with products ranging from groceries and electronics to fashion and home essentials.

Creating an account on RaRa Mart is simple! Click on the “Sign Up” button on our homepage, provide your details, and follow the prompts. 

To place an order, browse the products available on RaRa Mart, add the items you want to your cart, and proceed to checkout. Choose your payment method, enter your delivery details, and confirm your order. You’ll receive a confirmation email once your order is placed.

We accept a variety of payment methods, including mobile money（Momo Pay), Orange Money, Tip Me,  Visa, MasterCard, and other  payment options. All transactions are processed securely to protect your information.

After you place an order, either RaRa Express or our partner, ExpressIt Delivery, will handle the delivery of your products. We want you to know that we aim to deliver your items quickly and efficiently, ensuring they arrive in perfect condition. You’ll receive updates on your order status via email or SMS.

Delivery times vary depending on your location and the availability of the products ordered. Typically, orders are delivered within 30 minutes, an hour or a day, or a few days. You can track your order through your RaRa Mart account or by contacting customer support.

Yes, we have a return and exchange policy in place. If you are not satisfied with your purchase, you can return or exchange the product within a few days of delivery. Please refer to our Return Policy for more details on how to initiate a return or exchange.

If you need assistance, you can reach our customer support team via email at [email protected] or by phone at +231-8808-11238. We’re here to help with any questions or issues you may have.

Yes, you can track your order through your RaRa Mart account. Once your order has been shipped, you will also receive tracking information via email or SMS.

Yes, RaRa Mart frequently offers exclusive deals and discounts. Visit our homepage and subscribe to our newsletter to stay updated on the latest promotions.

If you forget your password, click on the “Forgot Password?” link on the login page. Follow the instructions to reset your password, and you’ll be back in your account in no time.

You can cancel your order as long as it hasn’t been processed for shipping. To cancel an order, log in to your account, go to your order history, and select the order you wish to cancel. If you need further assistance, contact our customer support team.

To update your account information, log in to your RaRa Mart account, navigate to your account settings, and make the necessary changes. Remember to save your updates before exiting the page.